Table of Content
- What is a Live Chat Software?
- Why Integrate the Best Live Chat Software into Your Website?
- Best Live Chat Software for Website
- FAQs Related to Live Chat Software for Websites
Here’s a scenario for you. A visitor arrives at your website, excited to explore your offerings. However, they encounter some sort of issue while navigating through your product pages. As you may imagine, it can be a little frustrating for anyone if their issue or query isn’t solved. In that case, the visitor will move to your competitor’s website in no time at all.
So how do you resolve this predicament? Well, web developers integrate the best live chat software into the website, so visitors can get instant answers more easily. With a simple click on the chat icon in the corner, they’re connected to a knowledgeable support agent who is ready to assist. They can guide visitors through the decision-making process regarding the perfect product or service.
Though it may look simple on the outside, people tend to find live chat software a little challenging. So we have created this comprehensive guide on the best live chat software for websites and the best options available.
What is a Live Chat Software?
Live chat software is a digital communication tool that allows businesses and website owners to engage in real-time conversations with their website visitors or customers. It enables instant messaging and communication between customers and support agents or sales representatives directly on the company’s website or application. Live chat software often appears as a chat box or widget visitors can access by clicking on it.
Here are a few key features of the best live chat software:
Chat Box/Widget. This visible interface typically contains a greeting message, an input field for typing messages, and options to start a chat.
Real-Time Messaging. Live chat allows instant communication between customers and support agents.
Agent Dashboard. This is where customer support agents or representatives manage incoming chat requests.
Visitor Information. The best live chat software often provides details about the website visitors, such as their name, location, browsing history, and referral source. So the agents can personalize their responses.
File Sharing. The ability to share files, images, or documents within the chat window can help resolve customer queries more effectively.
Visitor Tracking. Some live chat tools like Tidio provide real-time monitoring of visitor behavior on your website. So the agents can proactively reach out to visitors who might need assistance.
Automation. Automation features like chatbots can handle simple queries, collect contact information, and guide visitors through basic processes. That frees up the human agents for more complex interactions.
Mobile Support. The best live chat software for the website often offers mobile responsive designs. So the agents can provide support even when they’re not at their desks.
With features like these, live chat software can be used for a bunch of purposes, including eCommerce, sales, tech support, and more. It’s a more convenient and efficient way to connect with customers, resolve their issues and queries, and build stronger relationships.
Now we can move on to why you should also use the best live chat software for the website.
Why Integrate the Best Live Chat Software into Your Website?
Integrating live chat software into the website can offer a variety of benefits for both the website and its visitors. Here’s why you may consider adding this advanced feature to the website.
Real-Time Customer Support. Live chat lets you provide instant assistance to your website visitors. Customers can seek and receive answers in real time, leading to quicker issue resolution and improved customer satisfaction.
Convenience. Many customers prefer the live chat solution over other forms of communication including phone calls or emails. That’s because it’s convenient and doesn’t require them to wait on hold or wait for a response.
Cost-Effective. Live chat can often be more cost-effective than traditional customer support channels. One customer support agent can handle multiple chat sessions simultaneously. That reduces the need for a large team to handle inquiries.
Increased Sales & Conversions. Live chat solution lets you engage with potential customers with questions about your products or services. By addressing their concerns promptly, you can help them make informed purchasing decisions, leading to increased sales and conversions.
Personalization. With live chat, you can gather information about visitors in real-time, allowing you to provide personalized recommendations and assistance based on their preferences and browsing history.
Reduced Cart Abandonment. In e-commerce, customers often abandon their shopping carts due to uncertainties or questions about products, shipping, or payment options. Live chat can help address these concerns and encourage customers to complete their purchases.
Immediate Feedback. Live chat can serve as a valuable tool for collecting feedback from customers. This feedback can provide insights into areas where your products or services can be improved.
Competitive Advantage. Offering live chat can set you apart from your competitors, who might not provide the same level of real-time assistance. It can enhance your brand’s reputation for excellent customer service.
Analytics & Insights. Many live chat platforms offer analytics and reporting features. They allow you to track metrics such as response times, customer satisfaction, and the most common customer queries. This data can help you fine-tune your support strategy.
24×7 Availability. Depending on your setup, live chat can provide round-the-clock customer support. It caters to customers in different time zones or those who prefer browsing and shopping outside of regular business hours.
Lead Generation. Live chat can also be used as a tool for lead generation. By engaging with website visitors, you can capture contact information and potential leads for follow-up.
Problem Solving. Live chat can help customers troubleshoot technical issues or solve problems they’re facing while using your products or services.
Using the best live chat software for the website can improve customer support, user experience, and conversions. It also offers valuable insights into customer behavior and needs. You can ask a web development agency for this versatile tool to help you build stronger customer relationships and drive business growth effectively.
Now that you know how beneficial it is to use live chat software for the website, let’s check out the best options available.
Best Live Chat Software for Website
Here are 10 of the best live chat software for your website:
Live chat is a standout feature of HubSpot’s comprehensive CRM and marketing platform. It seamlessly integrates with other HubSpot tools, making it an outstanding choice for businesses focused on inbound marketing and sales.
HubSpot’s chat widget can be easily customized to match your website’s branding, and it offers targeted messaging based on user behavior. The chatbot feature assists with initial interactions and routing, ensuring inquiries reach the right team. Beyond the live chat solution, HubSpot’s platform provides tools for lead generation, customer relationship management, marketing automation, and analytics.
Pricing: HubSpot offers live chat software for the website for free.
Tidio is a popular, user-friendly live chat software solution with a focus on simplicity and AI-powered chatbots. It’s ideal for small to medium-sized businesses looking to engage website visitors effectively. Tidio’s chatbots can handle common queries, offer product recommendations, and collect visitor information.
This platform integrates with popular e-commerce platforms, email marketing services, and CRM systems. Web development experts also integrate this tool for real-time visitor tracking, and customizable widgets enhance the user experience and help businesses gather insights into visitor behavior.
Pricing: Tidio has a free plan that only includes 3 live support agents at a time. The paid versions start at $29 per month.
3. Zoho SalesIQ
Zoho SalesIQ is one of the leading live chat software meant to improve the websites’ customer engagement effectively. It comes packed with live chat, website visitor tracking, and analytics tools. That helps businesses enhance their online customer interactions and drive conversions.
With Zoho SalesIQ, agents can initiate conversations, answer inquiries, provide product information, and assist customers with their questions or concerns. You can track the pages the visitors are browsing, the time spent on each page, and their navigation patterns. This info helps you understand visitor interests and tailor your interactions accordingly.
Pricing: Although Zoho SalesIQ has a free version, you can get more advanced features with the paid versions starting at $7 per user per month.
LiveChat specializes in real-time customer interactions. It offers features like chat routing, canned responses, file sharing, and integration options with various CRM and e-commerce platforms.
The platform includes visitor monitoring and analytics tools. They allow businesses to gain insights into customer behavior and improve support strategies. LiveChat’s customization options extend to chat window appearance and proactive chat invitations.
Pricing: The free version of LiveChat software offers only 1 live chat seat and 1 AI bot. But the paid versions with premium features start at $39 per month.
5. Brevo (Formerly SendinBlue)
SendinBlue, now Brevo, has an outstanding live chat functionality that complements its email marketing and marketing automation services. This combination is ideal for businesses looking for an integrated platform for communication and marketing efforts.
Brevo’s live chat enables businesses to engage with website visitors and capture leads. It seamlessly connects with other Brevo tools for nurturing those leads through email campaigns and automation sequences.
Pricing: Brevo has a free version. But if you want more premium features, the paid plans start at $25 per month.
ChatBot provides AI-driven chatbots that can handle a range of customer interactions, from answering FAQs to processing orders. You can ask a web development company to include ChatBot if you aim to streamline customer interactions and support.
ChatBot’s platform allows for easy bot creation and integration with various platforms, including websites and messaging apps. Natural language processing capabilities enhance the user experience by enabling more human-like conversations.
Pricing: ChatBot’s paid plans start at $52 per month. Every plan is offered with a 14-day free trial.
ChatSupport is a cloud-based live chat software that allows businesses to connect with customers in real-time. It offers a variety of features like 24/7 chat support, live chat transcripts, chatbots, visitor tracking, and integration with CRM and helpdesk software.
This live chat software for websites can help businesses enhance customer service by providing a quick and easy way for customers to get help. ChatSupport also offers information like information about where visitors are coming from, what pages they are viewing, and how long they are spending on each page.
Pricing: ChatSupport has a free version, and you can avail the feature-packed paid versions from $19 per month.
Zendesk is renowned for its customer service software suite, which includes a live chat feature. It’s an excellent choice for businesses looking for advanced ticketing and support functionalities.
Zendesk’s live chat allows agents to engage with customers in real time, and it seamlessly integrates with Zendesk’s broader suite of customer support tools, including ticketing, knowledge base, and customer relationship management.
Pricing: Zendesk plans start at $19 per month.
Rocket.Chat is an open-source messaging and collaboration platform that includes live chat capabilities. It’s particularly appealing to organizations seeking customization and self-hosting options.
Rocket.Chat offers real-time messaging, file sharing, video conferencing, and integration with various apps and services. This software’s open-source nature allows for extensive customization to meet specific business needs.
Pricing: Rocket.chat has both free and paid plans at $7 per month and even $35 per agent per month.
Freshdesk offers live chat functionality as part of its comprehensive customer support software. It’s a solid choice for businesses seeking a complete solution for managing customer interactions.
Freshdesk’s live chat enables agents to assist customers in real time. It also integrates seamlessly with other Freshdesk features like ticketing, knowledge base, and automation. The platform’s unified approach to customer support can help businesses provide consistent and efficient assistance to their customers.
Pricing: Along with the free version, Freshdesk starts at $19 per month.
These are just a few of the best live chat software for the website. But make sure you consider your business requirements, like the size of the organization, customization options, integration preferences, and budgetary constraints, to choose the most suitable live chat software for the website. Also, take advantage of free trials, demos, and user reviews. It will help you evaluate how well each software aligns with your goals before making a decision.
FAQs Related to Live Chat Software for Websites
Nowadays, users have a number of options and alternatives for every type of website. So if you want them to visit your website and stay on it for long, you need to ensure outstanding customer satisfaction along with the best products, services, and information. That’s where the live chat software for the website comes in.
Live chat support enables immediate assistance, answering questions, and providing support while visitors are actively engaged with your website. It has the ability to bridge the gap between traditional communication methods and the modern, on-demand expectations of consumers. That makes it an invaluable tool for building trust and brand loyalty.
So if you want to improve the user experience of your website with a live chat integration, consult with our web experts today!