How WPWeb Infotech Built Swaat’s On-Demand Cleaning Platform

Technology

Java

Industry

Business services

Project Type

CRM

Country

Slovenia

About The Project

Swaat is a platform serving on-demand cleaning services to individual consumers (B2C) and commercial businesses (B2B). For B2C, it targets houses and gives quick access to professional cleaning staff. In the B2B market, it gives cleaning contracts and services for offices, commercial spaces, and industrial sites.

When the leadership team of Swaat approached us, they needed a solution. They saw that both houses and commercial facilities faced the same issue. They needed a reliable, and expert on-demand cleaning service without any tie-ups.

They wanted to build such a platform that was designed as a two-sided marketplace. For B2C users, Swaat wanted to give the option of booking professional cleaners in minutes. And for B2B clients, the same services but on a high level. We presented a completely customized roadmap for them, just like their services.

Key Project Deliverables

Swaat’s cleaning service platform now stands out with its custom features. Check out what we developed for them over here.

On-Demand Booking

Built a module by which users can book any kind of cleaning services, straight from the platform. Be it a commercial need or a need for the home. Even custom calls can be booked from the website.

Real-Time Tracking

We developed a real-time tracking feature that keeps you updated about your cleaner. This feature was created for the peace of mind of the consumer.

B2B Cleaning Solutions

Created cleaning plans that fit the business needs like a glove. Businesses benefit from these customizable cleaning plans and specialized services made exactly for their specific needs.

Verification & Quality

Made a background verification module for a cleaner assignment. Quality control is also another aspect that people look for when they book. We made regular quality assessments to maintain consistent standards.

Transparent Pricing

Complete transparency builds trust, and trust further builds loyalty. We presented simple pricing and rates. One-time bookings for a single requirement and subscription plans for commercials that we developed.

Mobile App Integration

A dedicated mobile app is a necessity for users to book, manage, and track services conveniently. We made a cleaner app as well to get detailed instructions for their assignments.

Major Project Challenges

We made Swaat’s whole cleaning platform based on their initial requirement. Later on, we faced these challenges for both B2C and B2B users in the path of progress.

Making a single platform that catered to both B2B and B2C clients and needs was the tricky part. As there were different sets of requirements from these client bases, building a unified solution was a head-scratcher.
The platform must be user-friendly and smooth to guarantee easy access to any feature. Be it booking, managing services, or just requesting a quote, it needed to be responsive on all devices as well.
Managing the logistics of cleaners to different locations on time was a big challenge. Also, handling various schedules and service types for all kinds of clients was another issue.
To design pricing that balances profits with customer requirements was a module that had to be custom-made. This pricing has to vary for B2B clients’ subscription plans as well.
Ensuring high service standards through cleaner verification, regular quality assessments, and supervision for both individual and corporate cleaning needs.

Solutions & Impact

These were the solutions and developments we presented to the clients.

We developed a user-friendly platform and mobile app. This catered to both B2C and B2B clients to book cleaning services in a simple manner. We also offered options for immediate booking or scheduled appointments.
Next, we designed the platform in such a way that anyone can access multiple features easily. The intuitive interface makes navigation simple for both users and businesses. The design had dedicated sections for custom services and progress tracking.
An intelligent service-matching algorithm was custom-built for this client. This feature does a cleaner dispatch of people based on location, availability, and service requirements.
We even structured flexible pricing systems. Fixing one-time charges for B2C users and subscription-based plans for B2B clients.

Lastly, we integrated quality assurance mechanisms, such as cleaner verification, a supervisor, and feedback for consistent service standards across all clients.