WordPress Website is Down? Find Causes and Solutions Now

A WordPress website’s downtime can disrupt the online presence and functionality crucial for businesses and individuals alike. The impact ranges from a loss of potential customers and revenue to damage to the website’s reputation.

Understanding the root causes of website downtime is pivotal. Server-related issues, plugin conflicts, and database errors are among the primary culprits. These issues can arise from various sources, including inadequate server resources, poorly coded plugins or themes, and database corruption.

To identify if your website is down, we’ll explore methods such as using WordPress website uptime monitoring tools like UptimeRobot or Pingdom, checking server status with your hosting provider, and manually attempting to access the website. 

Once downtime is confirmed, we’ll guide you through a systematic approach to resolving the issue and, equally important, implementing measures to shield your website from future disruptions.

Common Reasons for a WordPress Website Being Down

Downtime is an unwelcome hurdle for any WordPress website, and understanding the common reasons behind it is pivotal for effective troubleshooting. One prevalent factor contributing to website outages is server issues.

1. Server Issues

It heavily depends on the WordPress hosting services and database performance you choose. Server crashes, insufficient resources, and misconfigurations are common culprits. Regularly performing WordPress health checks and promptly addressing error logs can mitigate the risk of some of the common WordPress errors.

• Insufficient Resources: Inadequate server resources, such as low RAM or limited processing power, can hinder the WordPress website performance and lead to unavailability.
• Misconfigurations: Incorrect server configurations, whether in the server settings or the web server software, can cause disruptions. Regular audits and updates can help prevent such issues.
• Server Crashes: Unexpected crashes, whether due to hardware failures or software issues, can abruptly take a website offline. Implementing robust backup and recovery protocols is crucial for resilience.
• Traffic Overload: Sudden spikes in traffic beyond the server’s capacity can overwhelm resources, causing slowdowns or crashes. Employing scalable hosting solutions can help manage traffic fluctuations effectively.

Understanding these nuances of server-related challenges equips website owners with the insights needed to address and prevent downtime effectively. By adopting proactive measures, you can ensure a smoother and more reliable WordPress website experience for your users.

2. Plugin or Theme Conflict

Another common culprit for WordPress website downtime lies in conflicts arising from plugins or themes. These components, while enhancing the website’s functionality and aesthetics, can sometimes clash, causing disruptions in performance. WordPress Plugins and themes bring versatility to a site, but compatibility issues can lead to unforeseen downtime. It’s essential to understand and manage these conflicts proactively.

• Incompatible Versions: Updates to plugins or themes may not align with the WordPress core, leading to compatibility issues. Regularly updating all components can help maintain harmony.
• Poorly Coded Extensions: Plugins or themes with suboptimal code can create conflicts, impacting the website’s stability. Choosing well-coded, reputable extensions reduces this risk.
• Testing in Staging Environment: Before implementing changes or updates, testing in a WordPress staging environment ensures that potential conflicts are identified and resolved before affecting the live site.
• Deactivating Conflicting Components: When issues arise, systematically deactivating plugins or themes to identify the culprit can streamline the troubleshooting process.
• Utilizing Theme and Plugin Compatibility Tools: Some tools help assess the compatibility of themes and plugins, providing insights into potential conflicts before installation.

Recognizing the nuances of plugin or theme conflicts empowers website owners to maintain a stable and functional WordPress environment. By adopting regular WordPress maintenance tasks, you can reduce the likelihood of downtime and ensure a seamless user experience on your website.

3. Coding Errors

Coding errors within a WordPress website’s core files or custom code can be a silent yet potent source of downtime. Understanding and addressing these issues is crucial for maintaining a robust and reliable online presence.

The intricate web of code that powers a WordPress site is susceptible to errors, whether introduced during development or emerging over time. These coding discrepancies can manifest as disruptions in site functionality, leading to downtime.

• Syntax Errors: Simple syntax mistakes can have profound effects on website performance. Regular code reviews and testing can catch these errors before they impact the live site.
• Database Connection Issues: Errors in connecting to the database, whether due to incorrect credentials or misconfigurations, can render the website inaccessible. Regularly checking and optimizing the database helps prevent such issues.
• Security Vulnerabilities: Coding errors can introduce security vulnerabilities, making the site susceptible to malicious attacks. Regular security audits and updates are essential for maintaining a secure codebase.
• Debugging Tools: Implementing debugging tools and error-logging mechanisms can help identify and rectify coding errors promptly.
• Version Control: Utilizing version control systems, such as Git, ensures that code changes are tracked, making it easier to identify and roll back problematic updates.

Delving into the intricacies of coding errors, website owners can strengthen their WordPress sites against potential downtime. Proactive measures, including code reviews, debugging practices, and security protocols, contribute to a resilient online presence.

4. Hacking or Malware

One of the gravest threats to a WordPress website’s uptime is getting hacking or malware infiltration. The consequences extend beyond downtime, impacting user trust and potentially compromising sensitive data.

Websites, regardless of size, are enticing targets for hackers seeking to exploit vulnerabilities or inject malicious code. Understanding the risks associated with hacking or malware is crucial for fortifying your WordPress site.

• Regular Security Audits: Conducting routine security audits helps identify vulnerabilities and potential points of entry for hackers.
• Firewalls and Security Plugins: Implementing firewalls and security plugins adds an additional layer of defense, preventing unauthorized access and detecting malicious activities.
• Secure Password Practices: Enforcing strong, unique passwords for admin accounts and regularly updating them can prevent unauthorized access attempts.
• Malware Scanning Tools: Regularly scanning your WordPress website for malware using specialized tools ensures early detection and prompt removal of any malicious code.
• Backup and Recovery Plans: In the unfortunate event of a security breach, having full WordPress backup and recovery plans in place can expedite the restoration of your website.

Understanding the potential threats posed by hacking or malware empowers website owners to take proactive steps in fortifying their WordPress sites.

5. DNS Issues

Domain Name System (DNS) issues can act as a silent disruptor, causing a WordPress website to become unreachable. Understanding the use of DNS in WordPress and addressing potential issues is pivotal for maintaining seamless online accessibility.

The DNS serves as the internet’s address book, translating human-readable domain names into IP addresses. Any disruptions in this translation process can result in downtime for your WordPress website.

• Incorrect DNS Configurations: Misconfigurations in DNS settings, such as incorrect IP addresses or name server information, can lead to accessibility issues. Regularly review and update DNS configurations to ensure accuracy.
• DNS Propagation Delays: Changes to DNS settings may take time to propagate across the internet, causing temporary disruptions. Awareness of propagation delays is essential when making DNS modifications.
• DNS Provider Outages: Issues with your DNS provider, including server outages or technical glitches, can impact your website’s availability. Diversifying DNS providers or choosing a reliable one minimizes this risk.
• Domain Expiry: If your domain registration expires, the DNS records associated with it may become inactive, rendering your website inaccessible. Regularly renewing domain registrations is crucial for continuity.
• DDoS Attacks: Distributed Denial of Service (DDoS) attacks targeting your DNS infrastructure can overwhelm it, leading to downtime. Implementing DDoS protection measures enhances your website’s resilience.

By addressing potential DNS issues and implementing preventive measures, website owners can ensure the consistent availability of their WordPress sites. A proactive approach to DNS management is vital for mitigating the risk of downtime and maintaining a reliable online presence.

How to Check if Your WordPress Website is Down?

Experiencing downtime on your WordPress website can be a significant concern, impacting the user experience and potentially leading to losses. Detecting such issues promptly is essential for swift resolution. Here’s a guide on how to effectively determine if your WordPress site is down.

1. Visit the Website

Experiencing downtime on your WordPress website can be a cause for concern, affecting user engagement and potentially impacting your online presence. Visiting the website directly is the first step in identifying if it’s indeed facing issues.

• Manually Check Access: Enter your website’s URL in a web browser and attempt to access it. Look for error messages, a blank page, or any unusual behavior.
• Cross-Browser Verification: Use different browsers to ensure the issue is not specific to a particular one. Cross-verify on multiple devices to rule out platform-related problems.
• Check for Specific Error Messages: Note any error messages displayed. These messages can provide clues about the nature of the issue, such as server errors or database connection problems.
• Page Loading Time: Assess the loading time of your website. Unusually slow loading may indicate server issues or excessive resource usage.
• Verify Specific Pages: Check various pages on your site, not just the homepage. Specific pages or functionalities might be affected, and this information is crucial for troubleshooting.

Directly visiting your website allows for a firsthand assessment of its status. By paying attention to details like error messages and loading times, you can gather valuable information for further investigation and potential resolution. Regular checks contribute to maintaining a reliable online presence.

2. Use Online Tools

Detecting downtime swiftly is crucial to maintain a seamless user experience. Utilizing online tools provides an independent and efficient way to assess your WordPress website’s status.

• Down For Everyone Or Just Me: Utilize websites like “Down For Everyone Or Just Me” to quickly check if your website is down for everyone or just a localized issue.
• Uptime Monitoring Services: Employ specialized services like UptimeRobot or Pingdom for continuous monitoring. These services send alerts if your website experiences downtime.
• Google’s PageSpeed Insights: Use PageSpeed Insights to assess your website’s performance. Slow loading times might indicate potential downtime or server issues.
• Website Performance Testers: Website optimization tools like GTmetrix or Screaming Frog provide detailed insights into your website’s performance, helping identify potential issues affecting its availability.
• Security Scanners: Integrate security scanners like Sucuri or Wordfence that not only check for security vulnerabilities but also alert you to potential downtime.

Online tools offer an external perspective on your website’s status, complementing manual checks. By incorporating these tools into your monitoring strategy, you enhance your ability to detect downtime promptly, ensuring a resilient and reliable WordPress website.

3. Check Hosting Provider Status

Your hosting provider plays a crucial role in the performance and accessibility of your WordPress website. Monitoring their status ensures you stay informed about potential server-related issues that might impact your site’s availability.

• Visit Hosting Provider’s Status Page: Regularly check your hosting provider’s status page, often available on their website. It provides real-time updates on server performance and any ongoing issues.
• Contact Customer Support: In case of suspected downtime, reach out to your hosting provider’s customer support. They can offer insights into server-related problems and assist in troubleshooting.
• Check System Status Emails: Keep an eye on system status emails from your hosting provider. These notifications contain information about scheduled maintenance or unexpected disruptions.
• Social Media Monitoring: Some hosting providers use social media to communicate real-time updates. Follow them on platforms like Twitter for immediate announcements about server status.
• Server Health Metrics: If available, explore server health metrics in your hosting control panel. This data can reveal performance issues that might lead to downtime.

Regularly checking your hosting provider’s status is a proactive approach to ensuring the reliability of your WordPress website. By staying informed about server-related issues, you can address potential downtime promptly and maintain a seamless online experience for your users.

4. Check Error Logs

Error logs can serve as valuable diagnostic tools to pinpoint issues affecting your WordPress website’s functionality. Regularly examining these logs provides insights into errors, helping you address potential downtime efficiently.

• Timestamp Analysis: Scrutinize timestamps to identify when errors occurred. This aids in establishing a timeline, crucial for understanding the sequence of events leading to potential downtime.
• Error Type Identification: Categorize errors based on type (e.g., PHP errors, database errors). This granular approach enables you to address specific issues with precision, whether they stem from coding, database connections, or other sources.
• Database Connection Insights: Delve into error logs for database-related issues. Connection errors or queries failing to execute can be indicative of underlying problems that may impact website functionality.
• Plugin and Theme Conflict Resolution: Pinpoint errors linked to plugins or themes. Identifying conflicting components allows you to selectively deactivate or update them, resolving potential conflicts that might lead to downtime.
• HTTP Status Code Monitoring: Monitor HTTP status codes for a comprehensive view of server responses. A surge in WordPress 500 status code signals server-related issues that might contribute to downtime, guiding you in addressing infrastructure concerns.

Regular analyzing of error logs with a nuanced approach equips you with the insights needed to maintain a resilient WordPress website. By systematically analyzing timestamps, error types, and specific issues, you can proactively address potential pitfalls and ensure a consistently reliable online presence.

5. Use Command-Line Tools

Harnessing command-line tools provides a deeper and more technical insight into the health and performance of your WordPress website. By leveraging these tools, you can uncover potential issues that might contribute to downtime.

• Ping and Traceroute Commands: Employ ‘ping’ and ‘traceroute’ commands to assess network connectivity. These tools help identify potential issues in reaching your server, providing a foundational understanding of network health.
• Curl for Website Content Retrieval: Use ‘curl’ commands to fetch your website’s content. This allows you to examine the HTTP response, revealing details about the server’s performance and potential errors.
• Server Resource Monitoring: Utilize command-line tools for monitoring server resources. Commands like ‘top’ or ‘htop’ offer real-time insights into resource usage, helping you identify issues such as high CPU or memory usage that might lead to downtime.
• Database Connectivity Checks: Run command-line checks to ensure proper database connectivity. Tools like ‘mysql’ commands can help diagnose issues related to database connections and query execution.
• Security Audits with Command-Line Scanners: Implement command-line security scanners like ‘WPScan’ for WordPress-specific vulnerabilities. These tools help identify potential security threats that might compromise your website’s availability.

Command-line tools empower you to delve into the technical intricacies of your WordPress website, offering a comprehensive understanding of its health. By utilizing these tools for network analysis, content retrieval, resource monitoring, database checks, and security audits, you enhance your ability to proactively address potential downtime and maintain a robust online presence.

Steps to Fix a WordPress Website That Is Down

Experiencing downtime on your WordPress website can be stressful, but taking systematic steps can help you resolve the issues efficiently. Here’s a guide on how to troubleshoot and fix a WordPress site that is currently down.

1. Check Your Server Status

When your WordPress website experiences downtime, the first and foundational step in the troubleshooting process is to assess the status of your hosting server. The server serves as the backbone of your website, and issues at this level can significantly impact its accessibility. In this section, we will explore the key measures to undertake when evaluating your server status, ensuring a systematic approach to resolving downtime issues efficiently.

• Access Hosting Control Panel: Log in to your hosting control panel to check for any server-related issues. Look for alerts, notifications, or status indicators that might explain the downtime.
• Contact Hosting Support: Reach out to your hosting provider’s support team. Inquire about the server status and any ongoing maintenance or unexpected problems that might be affecting your website.
• Review Resource Usage: Use server monitoring tools or check the hosting control panel for resource usage metrics. High resource consumption, such as CPU or memory spikes, could be a potential cause of downtime.
• Check Server Logs: Examine server logs for error messages or unusual activities. These logs can provide insights into the specific issues causing the downtime.
• Verify Server Configuration: Ensure that server configurations are correct. Misconfigurations in server settings or web server software can lead to disruptions. Regularly audit and update configurations to prevent future issues.

Checking the server status is the foundational step in resolving WordPress downtime. By systematically reviewing server-related aspects and reaching out to hosting support, you pave the way for efficient troubleshooting and restoration of your website’s functionality.

2. Disable Plugins and Themes

When confronted with a downed WordPress website, one effective strategy is to investigate potential conflicts arising from plugins or themes. These elements, while enhancing functionality and design, can sometimes clash and disrupt site operations.

• Access the WordPress Dashboard: Log in to your WordPress admin dashboard. Navigate to the “Plugins” section to deactivate all plugins simultaneously.
• Deactivate Plugins: Deactivate all plugins to eliminate potential conflicts. Reactivate each plugin one by one, checking your site’s status after each activation to identify the problematic one.
• Switch to a Default Theme: If deactivating plugins doesn’t resolve the issue, switch to a default WordPress theme (e.g., Twenty Twenty-Four). This ensures that the theme itself is not causing conflicts.
• Check for Theme and Plugin Updates: Ensure all themes and plugins are updated to their latest versions. Outdated elements may have compatibility issues. Update each component individually, testing your site after each update.
• Review Error Messages: Examine the WordPress dashboard and browser console for error messages. These messages often provide valuable insights into specific issues related to plugins or themes.
• Inspect Compatibility with WordPress Version: Verify that your plugins and themes are compatible with your WordPress version. Incompatibility can lead to disruptions. Consider updating or replacing elements that aren’t compatible.
• Temporary Replacement: If a specific plugin or theme is consistently causing issues, consider temporarily replacing it with an alternative to maintain website functionality while investigating the problem.

Disabling plugins and themes is a strategic approach to identifying and resolving conflicts causing downtime. By systematically deactivating and testing, you can pinpoint the source of the issue, allowing for a targeted resolution and the restoration of your WordPress website’s functionality.

3. Fix Coding Errors

Coding errors within your WordPress website’s core files or custom code can lead to downtime. Resolving these errors is crucial for restoring functionality and maintaining a seamless user experience.

• Identify Syntax Errors: Conduct a thorough review of your code for syntax errors. Pay close attention to missing brackets, semicolons, or other syntax issues that may disrupt proper code execution.
• Check Database Connection: Verify the connection to the database. Incorrect credentials or misconfigurations can lead to errors. Ensure that the database settings in your configuration files are accurate.
• Address Security Vulnerabilities: Conduct a security audit to identify and address vulnerabilities. Coding errors can introduce weaknesses, making your site susceptible to attacks. Implement security best practices and update any vulnerable components.
• Utilize Debugging Tools: Implement debugging tools to identify and resolve coding errors. Utilize tools like error logs, debuggers, or WordPress debugging plugins to trace and fix issues in your code.
• Implement Version Control: Utilize version control systems, such as Git, to track changes in your code. This enables you to revert to a stable version in case new updates introduce unforeseen errors.

Addressing coding errors is a critical step in restoring a WordPress website experiencing downtime. By systematically identifying syntax issues, checking database connections, addressing security, and implementing version control, you can ensure a robust and error-free codebase, minimizing the risk of future disruptions.

4. Clean Up Hacking or Malware

Discovering that your WordPress website has been compromised by hacking or malware is a serious issue that demands immediate attention. Cleaning up the aftermath is crucial for restoring the integrity of your site and ensuring the security of user data.

• Perform a Malware Scan: Use reputable security plugins or online scanners to perform a thorough malware scan on your website’s files and database.
• Isolate and Remove Infected Files: Identify and isolate files infected with malware. Remove or replace these files with clean versions from your backup or a trusted source.
• Strengthen Security Measures: Update all passwords, including those for your WordPress admin, FTP, and database. Use strong, unique passwords to minimize the risk of future breaches.
• Scan and Clean Database: Examine the database for any injected or malicious code. Cleanse the database of unauthorized entries or modifications.
• Implement Security Measures: Enhance website security by installing security plugins, firewalls, and monitoring tools. Set up regular security audits to detect and prevent future threats.

Addressing hacking or malware issues requires a diligent and thorough approach. By conducting mentioned practices you can effectively cleanse your WordPress website from malicious elements and establish a more resilient defense against future threats.

5. Resolve DNS Issues

Encountering Domain Name System (DNS) issues can disrupt the accessibility of your WordPress website. Swift resolution is essential to ensure visitors can reach your site seamlessly. Here’s a comprehensive guide on resolving DNS issues:

• Verify DNS Configurations: Check DNS settings for accuracy, including nameservers and DNS records. Correct any misconfigurations or discrepancies in your domain registrar’s control panel.
• Consider DNS Propagation Delays: Be aware of DNS propagation delays that might occur after making changes. Allow time for the changes to propagate globally, typically taking up to 48 hours.
• Use Reliable DNS Providers: Ensure you are using reliable DNS providers or consider switching to reputable services. Diversify DNS providers to enhance redundancy and reduce the impact of a single provider failure.
• Clear DNS Cache: Clear your computer’s DNS cache to ensure it reflects the most recent DNS changes. Use command-line tools or system settings to flush the DNS cache.
• Check Third-Party Services: If you use third-party services for DNS management, such as content delivery networks (CDNs), ensure their configurations align with your website’s requirements.

Resolving DNS issues is vital for maintaining a consistently accessible WordPress website. By verifying configurations, considering propagation delays, using reliable DNS providers, clearing DNS caches, and checking third-party services, you can effectively address DNS-related problems and restore seamless connectivity to your website.

6. Restore from Backup

When your WordPress website experiences downtime or significant issues, restoring from a backup can be a reliable and efficient solution. This process helps revert your site to a previously stable state, minimizing disruptions.

• Select a Recent Backup: Choose a backup that predates the onset of issues. Ensure the backup includes both files and the database for a complete restoration.
• Access Backup Files: Use your hosting control panel or a file transfer protocol (FTP) client to access backup files. Extract the contents to a secure location on your computer.
• Database Restoration: Access your database management tool (e.g., phpMyAdmin) to import the backup of your database. Verify that the import process completes without errors.
• Upload Files to Server: Upload the extracted files from your backup to the appropriate directories on your hosting server. Overwrite existing files if prompted.
• Update Configuration: Check and update configuration files, such as wp-config.php, to ensure they reflect the settings from your backup. Confirm database credentials and other configurations.
• Verify Website Functionality: After restoration, thoroughly test your website’s functionality. Check various pages, functionalities, and ensure there are no lingering issues.

Restoring your WordPress website from a backup is a powerful method for recovering from downtime or issues. By carefully selecting, extracting, and importing backups, you can efficiently bring your website back to a stable and reliable state.

7. Seek Professional Help

When faced with persistent issues or challenges beyond your expertise, seeking professional assistance is a prudent step. By hiring WordPress professionals you can ensure the knowledge and experience to diagnose and resolve complex issues.

• Diagnostic Expertise: Professionals can conduct in-depth diagnostics to identify the root cause of complex issues that may be challenging for non-experts to pinpoint.
• Efficient Issue Resolution: Professional developers have the skills to efficiently resolve issues, whether they involve coding errors, security vulnerabilities, or intricate server configurations.
• Preventive Measures and Best Practices: Professionals not only fix current issues but also implement preventive measures and best practices to safeguard your WordPress website from future problems.
• Customized Solutions: Professionals can provide tailored solutions based on the unique characteristics of your website, ensuring that the fixes are aligned with your specific setup and requirements.
• Ongoing Support and Maintenance: Establishing a relationship with WordPress professionals often includes ongoing support and maintenance, offering peace of mind for the long-term health of your website.

When challenges exceed your expertise or time constraints, seeking professional help is a proactive and effective approach. An experienced WordPress development company brings specialized knowledge, efficient issue resolution, customized solutions, and ongoing support to ensure the optimal performance and security of your website.

FAQs About WordPress Website is Down

How do I fix an unreachable website?

• Check Server Status: Verify the server status through your hosting control panel or contact your hosting provider's support for assistance.
• DNS Configuration: Ensure DNS settings are accurate, addressing any misconfigurations that might lead to the site being unreachable.
• Firewall and Security Settings: Review firewall settings and security configurations to ensure they are not blocking legitimate access to your website.
• Content Delivery Network (CDN) Issues: If using a CDN, check its settings for any issues. Temporarily disable the CDN to see if it resolves the reachability problem.
• Browser Compatibility: Test the website on different browsers to rule out browser-specific issues that might make it appear unreachable.

Why is my WordPress site not working on mobile?

• Responsive Theme Check: Ensure your WordPress theme is responsive, adapting to various screen sizes. Consider switching to a mobile-friendly theme if needed.
• Plugin Compatibility: Verify that plugins are compatible with mobile devices. Deactivate plugins one by one to identify any causing mobile-related issues.
• Mobile Optimization Settings: Check if your theme or a dedicated plugin has mobile optimization settings. Adjust them to enhance mobile performance.
• Browser Cache: Clear browser caches on mobile devices to ensure users receive the latest version of your site.
• Mobile-Friendly Testing Tools: Use Google's Mobile-Friendly Test to identify specific issues affecting mobile usability.

How do I get back into my WordPress site?

• Password Recovery: Use the "Lost your password?" link on the WordPress login page to initiate a password recovery process. Follow the instructions sent to your email.
• Check Username and Email: Ensure you are entering the correct username or email associated with your WordPress account.
• Access Database Directly: If you have access to the database, you can reset the password directly by executing SQL queries or using tools like phpMyAdmin.
• Deactivate Plugins: If login issues persist, deactivate plugins through the database or file system to rule out a plugin causing the problem.
• Contact Hosting Support: Reach out to your hosting provider's support for assistance if all else fails. They can often help reset your password or provide guidance on regaining access.

Conclusion

In conclusion, the journey through understanding and addressing the complexities that can lead to downtime in a WordPress website has unveiled the importance of proactive maintenance. 

From server intricacies to plugin conflicts, coding errors, security threats, and DNS challenges, each factor plays a role in the website’s overall health. By recognizing these challenges and adopting preventive measures, website owners can ensure a seamless and reliable online presence for their users.

As we wrap up this blog, it’s clear that maintaining a WordPress website goes beyond creating content and engaging visuals. It involves a vigilant approach to various technical aspects, and this diligence pays off in the form of a consistently high-performing website.

If you find yourself wanting to reclaim control from the complexities discussed in this blog, we offer tailored WordPress website maintenance packages that comprehensively cover each factor. To discuss how our tailored WordPress website maintenance packages can elevate your website’s performance and protect it from potential disruptions, get in touch with us today!